Customer Inquiries & Issues
40%- "Didn't receive my tickets"
- "My tickets"
- "Need to switch tickets"
The aggregated data is based on calls made from PissedConsumer.com website and questionnaires provided by PissedConsumer.com users.
The aggregated data is based on calls made from PissedConsumer.com website and questionnaires provided by PissedConsumer.com users.
| Most Popular TicketWeb Phone Number | 1 (866) 468-3399 |
| Average Hold Time | Less than 1 minute |
| Average Calls duration | 27 seconds |
| Most Popular TicketWeb Email Address | info@ticketweb.com |
| TicketWeb Live Agent Availability | 37% of callers successfully reach a real person |
| Issue Resolution Rate | Low (2% reported full resolution) |
| TicketWeb Customer Service Rating | 4.7 out of 5 |
| Overall Customer Sentiment | Mostly satisfied |
| Contact Method Distribution | 93% phone, 7% email |
| Common Reasons for Contact | Refund, request for information, shipping and delivery |
| Customer Effort Score | Medium Effort |
| Prepare before the call to TicketWeb | Order id or tracking number, first and last name or email |
Other Locations:
TicketWeb Canada
123 Front St. W., 11th Fl.
Toronto, ON M5J 2M2
Canada
TicketWeb Customer Service
807 S. Jackson Rd.
Pharr, TX 78577
United States
Ticketmaster UK Limited
30 St John Street, London
EC1M 4AY, United Kingdom
Companies are selected automatically by the algorithm. A company's rating is calculated using a mathematical algorithm that evaluates the information in your profile. The algorithm parameters are: user's rating, number of resolved issues, number of company's responses etc. The algorithm is subject to change in future.