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Contact TicketWeb Customer Service

TicketWeb Phone Numbers and Emails

Toll-Free Number:

  • (866) 468-3399
    USA
Call customer service
Send Message

Customer Service:

  • (888) 222-6608
    Canada
  • (888) 222-6608 ext 2
    Canada
  • +44 844 477 1000
    UK

Legal:

  • (866) 777-8932

TicketWeb Emails:

Customer Service
Canada
General Info
USA
Legal
Privacy Inquiries, Trademark Inquiries
copyrightofficer@livenation.com
Copyright Infringement Inquiries
Is this your business?

TicketWeb Customer Service Overview

The aggregated data is based on calls made from PissedConsumer.com website and questionnaires provided by PissedConsumer.com users.

  • TicketWeb Customer Service is rated at 1.3 out of 5. Consumers who contact the company are mostly dissatisfied. More commonly used way of contact is by phone.

    Source Distribution
    93% phone 7% email

  • The best phone number to call TicketWeb is 8664683399. 88% of consumers used this number to address their issues and concerns. It is also considered the best number to call, as 41% of customers reported contacting a real person successfully.

  • The average hold time is less than 1 minute. The longest wait times are on Friday, while the shortest are on Sunday. The average call time is 27 seconds.

  • Be prepared for the call as TicketWeb may ask you for the following information to identify you as a customer: order id or tracking no, first and last name or email.

View full overview ›

How to Contact TicketWeb Customer Service?

Most Popular Number:

(866) 468-3399
USA
Total calls: 4 445 Issues resolved: 49 Last call: Nov 10, 2025

The TicketWeb phone number the USA customers can use to reach the company Help Center is 1-866-468-3399. You can call this helpline for information about events and tickets. The customer service assistant will answer your questions about prices and special offers and help you book tickets for a convenient date. You can also get in touch with the customer care agents at 1-888-275-7994 if you have issues with your booking. The TicketWeb number for Canadian customers is 1-888-222-6608. The customer support professionals are ready to deal with any inquiry concerning the placed order. The UK residents can contact the Help Center at +44-844-477-1000 for assistance and information.

The TicketWeb app provides a fast way to get in touch with their customer service team. Open the application on your device and tap the three horizontal lines in the top left corner of the screen. Select the Help option from the menu and tap the Contact Us button to access the Chat feature. The customer support representative will connect to the chat session to assist with your inquiry. Discuss your issue with the chat operator and follow instructions to solve it. The live chat is available Monday through Friday from 9 a.m. to 9 p.m. ET. You can also use the app to sell tickets and process payments securely.

You can visit the company’s website to reach TicketWeb customer service whenever you need information or assistance. Scroll the homepage down till you see the Contact Us link. You will find the options the company offers to contact their Help Center. If you are inquiring about the placed order, click the Help Desk link to email your question to the customer care representatives. You can also email your concerns and questions to info@ticketweb.com. The TicketWeb contact email for Canadian customers is help@ticketweb.ca.

If you are interested in selling tickets through the company, click the Sell Tickets With Us link at the bottom of the homepage and complete the online form.

PissedConsumer Club

Contact Information

TicketWeb Website:

TicketWeb Help Center:

Corporate Office Address:

Live Nation Entertainment, Inc
685 Market Street
San Francisco, California 94105
United States

Other Info (opening hours):

Other Locations:

TicketWeb Canada

123 Front St. W., 11th Floor

Toronto, ON M5J 2M2


TicketWeb Customer Service

807 South Jackson Road

Pharr, TX 78577

United States


TicketWeb

Rogers Centre

1 Blue Jays Way

Toronto, Ontario M5V 1J3

Canada


Mailing address:

Attention: Privacy Officer, Legal

Live Nation Entertainment, Inc.

9348 Civic Center Drive

Beverly Hills, CA 90210

More contact details

TicketWeb Customer Service Reviews

1.3 / 5
Bad
See all 662 reviews
Michaela B Xsa
Terrible Customer Service
stars-rating stars-rating stars-rating stars-rating stars-rating
1.0

Terrible customer service. Its impossible to speak to a customer service agent if you have issues with or haven't received your order.

I needed to update my email but their website would not let me do that. They only list an email address for customer service, and it took 8 days to get a response. There are delivery delays releasing tickets. Most of them are not released until 48 hours before the event.

I finally got in touch with a customer service agent after 8 days. They told me to wait 24 hours until after the delayed delivery date to contact them if I haven't received the ticket. But it took 8 days for them to respond before, so at that point, I will have missed the concert. I have gone back and forth with their representative through email communicating this concern, and they are not listening.

I keep getting the same copy and paste response to email them 24 hours after the delivery delay if I haven't received the ticket yet, and with their extremely delayed response time, I will miss the concert. I'm just supposed to "rest assured" it will come.

Jhasmine M
Pissed
stars-rating stars-rating stars-rating stars-rating stars-rating
1.0

I ordered my baby ticket this is her first concert and yall totally upset and let my baby down thats a shame

Yahayra Iou
They did not get back to me in a timely manner.

I made a huge mistake this week, I wanted the Edmonton venue since we are in Calgary AB and accidentally purchased the Toronto one which concluded last night. I emailed ticketweb help email but did not get a response in a timely manner.

I feel very sad for this. I was really hoping this could have been resolved if they had a phone number I could call since emails took longer than expected.

Jurni Mnk
Unsatisfied Customer
stars-rating stars-rating stars-rating stars-rating stars-rating
1.0

A big pain in my backside, Wrong phone numbers listed, spam chats, Sent to a site to cancel tickets and reorder no where on site to cancel. Others I talked to received their tickets via email .

never received ours. Very disappointed.

How Good is TicketWeb's Customer Service?

Jhasmine M
Jhasmine M
Feels Disappointed | Jun 16, 2025

Because your not able to contact anybody if your concerned about your ticket purchase

Read full quote
Meda Ign
Meda Ign
Feels Disappointed | Mar 24, 2025

Either return my money $75 for the concert in Umatilla, Florida Seth SEPH is the Christian concert or send me a ticket via email or give me my money back

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Keagan Wzh
Keagan Wzh
Feels Satisfied | Oct 02, 2024

They resolved the issue immediately without any hassles.

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Kmari Ebh
Kmari Ebh
Feels Disappointed | Sep 29, 2024

Never talk to anyone to help

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Silvano Bws
Silvano Bws
Feels Disappointed | Sep 10, 2024

Not happy

Read full quote
Jordan L Guw
Jordan L Guw
Feels Satisfied | Jul 16, 2024

Excellent

Read full quote

Summary of TicketWeb Customer Service Calls

5.2K TOTAL
CALLS
00:27 AVG CALL
DURATION
2% ISSUES
RESOLVED

Top Reasons of Customers Calls

Consumers Call the Most From

Why Do People Call TicketWeb?

Refund Question:

  • “Refund”
  • “Need tickets refunded”
  • “Need a refund”

Shipping and Delivery Question:

  • “Did not get my tickets”
  • “Where is my ticket?”
  • “Haven't received tickets”

Request for Information Question:

  • “Lost my confirmation information”
  • “Ticket help”
  • “Question about venue”

Product/ Service Question:

  • “Hi there, I haven’t received my e-tickets for the 2000’s Party that I purchased on October 19. Those tickets were $20 each, and I paid a total of $58.02 with taxes and fees. I also bought two additional tickets on October 28 for some friends, t”
  • “Regarding my purchase”
  • “Can’t find ticket link”

Payments and Charges Question:

  • “I paid but never got my tickets”
  • “I have 7 charges on my checking acct that I didn’t make I need to talk for customer service”
  • “Was charged for a ticket I didn’t receive”

Return/ Replace Question:

  • “I am not sure what the change on my credit card is for”
  • “Wrong date on ticket”
  • “Wrong date of ticket”

Activation/ Cancellation Question:

  • “Need to cancel my order”
  • “Show cancelledcwith no notice”
  • “Want to cancel order M3YR8QQ8J”

Account Question:

  • “Ticket not sent to my email”
  • “No reply to my emails”
  • “No tickets in my email or account”

Cards Question:

  • “Card keeps getting declined”
  • “Card declined, no tickets, money was taken out of my account four times.”
  • “Card was charged”

Website/ Application Question:

  • “Site problems”
  • “Website issues”
  • “Website spinning”

Staff Question:

  • “Customer service”
  • “Service fee refund”
  • “What is service fee for vip does that includes drinks and food free”

Other Question:

  • “Tickets issues”
  • “Can’t locate tickets for concert tonight. 912”
  • “Missing tickets”

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