Skip to content

Contact TicketWeb Customer Service

How to Reach a Person at TicketWeb

Verified Contact Information

Toll-Free Number:

  • 1-866-468-3399
    IVR / Automated System Only (No Human Option)
Call Now
Send Message

Customer Service:

  • 1-888-222-6608
    IVR / Automated System Only (No Human Option)
  • +44 844 477 1000
    UK
  • +44 800 049 0904
    United Kingdom

Legal:

  • 1-855-663-0192
    Privacy Inquiries
  • 1-866-777-8932

Complaints/ Feedback:

feedback@ticketweb.co.uk
United Kingdom

Customer Service:

help@ticketweb.ca
Canada
info@ticketweb.com
USA
customer.resolution@ticketmaster.co.uk

Legal:

privacy@livenation.com
Privacy Inquiries
privacy@ticketweb.co.uk
Privacy Inquiries
trademarks@livenation.com
Trademark Inquiries
copyrightofficer@livenation.com
Copyright Infringement Inquiries

TicketWeb Customer Service Overview

The aggregated data is based on calls made from PissedConsumer.com website and questionnaires provided by PissedConsumer.com users.

Call Volume by Day
sun
mon
tue
wed
thu
fri
sat
Most Popular TicketWeb Phone Number
1 (866) 468-3399
Average Hold Time
Less than 1 minute
Average Calls duration
27 seconds
Most Popular TicketWeb Email Address
info@ticketweb.com
TicketWeb Live Agent Availability
37% of callers successfully reach a real person
Issue Resolution Rate
Low (2% reported full resolution)
View full overview

How to Contact TicketWeb Customer Service?

The TicketWeb phone number the USA customers can use to reach the company Help Center is 1-866-468-3399. You can call this helpline for information about events and tickets. The customer service assistant will answer your questions about prices and special offers and help you book tickets for a convenient date. The TicketWeb number for Canadian customers is 1-888-222-6608. The customer support professionals are ready to deal with any inquiry concerning the placed order. The UK residents can contact the Help Center at +44-844-477-1000 for assistance and information.

The TicketWeb app provides a fast way to get in touch with their customer service team. Open the application on your device and tap the three horizontal lines in the top left corner of the screen. Select the Help option from the menu and tap the Contact Us button to access the Chat feature. The customer support representative will connect to the chat session to assist with your inquiry. Discuss your issue with the chat operator and follow instructions to solve it. The live chat is available Monday through Friday from 9 a.m. to 9 p.m. ET. You can also use the app to sell tickets and process payments securely.

You can visit the company’s website to reach TicketWeb customer service whenever you need information or assistance. Scroll the homepage down till you see the Contact Us link. You will find the options the company offers to contact their Help Center. If you are inquiring about the placed order, click the Help Desk link to email your question to the customer care representatives. You can also email your concerns and questions to info@ticketweb.com. The TicketWeb contact email for Canadian customers is help@ticketweb.ca.

If you are interested in selling tickets through the company, click the Sell Tickets With Us link at the bottom of the homepage and complete the online form.

PissedConsumer Club

Contact Information

TicketWeb Website:

TicketWeb Help Center:

Corporate Office Address:

TicketWeb LLC
9348 Civic Center Drive
Beverly Hills, California 90210
United States

Other Info (opening hours):

Other Locations:

TicketWeb Canada

123 Front St. W., 11th Fl.

Toronto, ON M5J 2M2

Canada


TicketWeb Customer Service

807 S. Jackson Rd.

Pharr, TX 78577

United States


Ticketmaster UK Limited

30 St John Street, London

EC1M 4AY, United Kingdom

More contact details

How Customers Rate TicketWeb Support?

4.7 / 5
Good

Based on 5.5K calls to TicketWeb customer support through PissedConsumer.com and 6 survey responses.

Total Calls
5.5K
Avg Call Duration
00:27
Issues Resolved
2%

Why Customers Call TicketWeb?

Top Reasons of Customers Calls

  • Customer Inquiries & Issues 40%
  • Refund 13%
  • Shipping and Delivery 12%
  • Request for Information 11%
  • Product/ Service 10%
  • Payments and Charges 4%
  • Return/ Replace 4%
  • Activation/ Cancellation 3%
  • Account 2%
  • Cards <1%
  • Website/ Application <1%
  • Staff <1%

Customer Inquiries & Issues

40%
  • "Didn't receive my tickets"
  • "My tickets"
  • "Need to switch tickets"

Refund

13%
  • "Refund needed. Tickets bought BY MISTAKE! WRONG STATE"
  • "Refund"
  • "I need a refund"

Shipping and Delivery

12%
  • "Tickets not received"
  • "ticket was not delivered. event is now"
  • "Ticket not received"

Request for Information

11%
  • "Question about ticket and avcount"
  • "confirmation email missing"
  • "Question about purchasing tickets"

Product/ Service

10%
  • "I purchased tickets for PawPaw rod for August 21 in San Diego and somehow it populated a really old email address that I no longer have access to"
  • "A ticket that was purchased hasnt been sent"
  • "Ticket purchase not confirming"

Payments and Charges

4%
  • "no tickets that were paid for"
  • "Pending charge"
  • "I have a concert tomorrow I paid for and have no t received my tickets"

Return/ Replace

4%
  • "Change date for tickets purchased"
  • "I need the tickets to be changed for Friday instead of Saturday"
  • "I need to change the day of the ticket"

Activation/ Cancellation

3%
  • "Concert got canceled and I never received my refund it's been 3 weeks it's still never came to my card"
  • "Cancelar un boleto"
  • "Cancelled show"

Account

2%
  • "Retrieve account information"
  • "Password issues"
  • "Ticket not sent to my email"

Cards

<1%
  • "Card is being declined for no reason"
  • "Used my card no comp"
  • "It won't take my card"

Website/ Application

<1%
  • "I cannot download my ticket"
  • "Site problems"
  • "Website issues"

Staff

<1%
  • "Customer service"
  • "Service fee refund"
  • "What is service fee for vip does that includes drinks and food free"

Compare TicketWeb Customer Service To

Companies are selected automatically by the algorithm. A company's rating is calculated using a mathematical algorithm that evaluates the information in your profile. The algorithm parameters are: user's rating, number of resolved issues, number of company's responses etc. The algorithm is subject to change in future.

Frequently Asked Questions

PissedConsumer collects contact information primarily from official companies' channels, such as corporate websites and verified social media pages. Data from these sources is usually added without additional individual verification. If the contact comes from a secondary source, the PissedConsumer team verifies it against fraud and abuse reporting databases and conducts additional validation, including test calls, prior to publication. We also perform regular, selective spot checks and respond promptly to users' reports and requests to ensure the data is current, accurate, and secure.

Phone numbers published on the official company website or its verified social media pages are considered authoritative at the time of the information collection. For contacts obtained from secondary sources, the PissedConsumer team conducts risk screening and additional validation before publication. We also promptly verify any phone numbers reported by the community and remove records that fail to pass verification or update their status.
Contact information posted by users in comments and reviews is not verified by PissedConsumer and may be unreliable. We suggest relying primarily on the official contact details in the company profile and reporting any suspicious content through the reporting form for your safety. Also, note that the phone numbers shown in the ads are not associated with the company's official contact details.

The PissedConsumer team always maintains the accuracy of contact details and reverifies phone numbers and email addresses of the companies. We prioritize reverifying data reported by our users and data that shows warning signs. Besides, we quickly check phone numbers that seem disconnected, reassigned, or compromised. Our team also promptly updates and cross-checks data when verified company representatives report discrepancies in contact details. However, please note that we do not guarantee fixed intervals for revalidating every listing.

The primary sources for the contact information listed here are official company sources, such as their corporate website and verified social media profiles. The PissedConsumer team also uses direct data from the company or its authorized representatives when possible.

PissedConsumer does not publish unverified contact information. We mainly rely on official company websites and their verified social media pages. They are regarded as authoritative sources. Our team cross-checks every update and conducts thorough risk screening. Whenever possible, we use contact details that companies or their official representatives give us. If so, everything stays current. If customers or businesses report incorrect contact information, we start a validation process and cross-reference the details with trusted third-party sources.

Names, phone numbers, and email addresses listed on this page are provided for informational purposes and to help you contact the company. We check and believe this information is accurate, but because details can change, PissedConsumer.com does not guarantee notice any incorrect contact details, you can report them by filling out this form.

Write a review
Do you have something to say about TicketWeb? What happened? What can we help you with?
Submit review Don't show this popup