Contact TicketWeb Customer Service
TicketWeb Phone Numbers and Emails
Toll-Free Number:
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(866) 468-3399USA
Customer Service:
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(888) 222-6608Canada
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(888) 222-6608 ext 2Canada
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+44 844 477 1000UK
TicketWeb Emails:
TicketWeb Customer Service Overview
The aggregated data is based on calls made from PissedConsumer.com website and questionnaires provided by PissedConsumer.com users.
TicketWeb Customer Service is rated at 1.3 out of 5. Consumers who contact the company are mostly dissatisfied. More commonly used way of contact is by phone.
The best phone number to call TicketWeb is 8664683399. 87% of consumers used this number to address their issues and concerns. It is also considered the best number to call, as 47% of customers reported contacting a real person successfully.
The average hold time is less than 1 minute. The longest wait times are on Friday, while the shortest are on Sunday. The average call time is 17 seconds.
Be prepared for the call as TicketWeb may ask you for the following information to identify you as a customer: order id, first and last name or email.
The aggregated data is based on calls made from PissedConsumer.com website and questionnaires provided by PissedConsumer.com users.
TicketWeb Customer Service is rated at 1.3 out of 5. Consumers who contact the company are mostly dissatisfied. More commonly used way of contact is by phone.
The best phone number to call TicketWeb is 8664683399. 87% of consumers used this number to address their issues and concerns. It is also considered the best number to call, as 47% of customers reported contacting a real person successfully.
The average hold time is less than 1 minute. The longest wait times are on Friday, while the shortest are on Sunday. The average call time is 17 seconds.
Be prepared for the call as TicketWeb may ask you for the following information to identify you as a customer: order id, first and last name or email.
People call TicketWeb mainly because of refund, request for information, shipping and delivery.
Most customers feel very unsatisfied after talking to customer service representatives.
The best email to contact TicketWeb is info@ticketweb.com. 61% of customers use this email address to address their issues and concerns.
Customers evaluated the effort they needed to make to contact customer service as neither easy nor difficult.
Contact Information
TicketWeb Website:
TicketWeb Help Center:
Corporate Office Address:
Other Info (opening hours):
Other Locations:
TicketWeb Canada
123 Front St. W., 11th Floor
Toronto, ON M5J 2M2
TicketWeb Customer Service
807 South Jackson Road
Pharr, TX 78577
United States
TicketWeb
Rogers Centre
1 Blue Jays Way
Toronto, Ontario M5V 1J3
Canada
Mailing address:
Attention: Privacy Officer, Legal
Live Nation Entertainment, Inc.
9348 Civic Center Drive
Beverly Hills, CA 90210
TicketWeb Customer Service Reviews
I bought tickets for a concert but moved out of state and couldn't attend the concert I paid for. I sent TicketWeb countless emails requesting to transfer tickets to a friend, but they kept insisting that I do this at the box office.
Since I haven't mastered the art of time travel, this was absolutely useless advice on the part of TicketWeb. Now I'm left with two tickets I paid for and no help from the platform.
I reached out to their social team on Instagram and was sent back to their email. Poor customer service all around.
How Good is TicketWeb's Customer Service?
Summary of TicketWeb Customer Service Calls
CALLS
DURATION
RESOLVED
Top Reasons of Customers Calls
Consumers Call the Most From
Why Do People Call TicketWeb?
Refund Question:
- “Refund”
- “I have been trying to call you to get a refund. I cannot contact you that issue for me.Don’t understand why you had a phone number if we can’t even talk to no one.”
- “Refund/credit”
Shipping and Delivery Question:
- “Have not received tickets”
- “Tickets not received”
- “Never received tickets”
Request for Information Question:
- “Ticket question”
- “About my tickets”
- “Don't have my tickets for Mike Epps show tomorrow in Wisconsin”
Product/ Service Question:
- “It isn't working to purchase tickets”
- “Buy tickets”
- “Can't access ticket”
Activation/ Cancellation Question:
- “Cancel tickets”
- “Ticket cancel error”
- “My tickets were canceled and never got refund”
Payments and Charges Question:
- “They charged double for the tickets”
- “Accidentally bought the same show twice. The first I thought my payment did not go through.”
- “Double payment for one ticket purchase”
Return/ Replace Question:
- “Change ticket dates”
- “Change dates”
- “Ticket exchange”
Account Question:
- “Disabled account”
- “My account was charged twice for tickets”
- “Cannot access account”
Cards Question:
- “Card declined, no tickets, money was taken out of my account four times.”
- “Card was charged”
- “Not accepting card”
Website/ Application Question:
- “Website spinning”
- “I purchased tickets but you website says I have no order.”
- “Application not responding”
Staff Question:
- “What is service fee for vip does that includes drinks and food free”
- “Customer service”
Other Question:
- “Tickets”
- “Don’t have tickets in email”
- “Reembolso”
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