TicketWeb Reviews
TicketWeb Overview
The generated data is based on reviews and questionnaires provided by PissedConsumer.com users.
TicketWeb has a 1.5 star rating from 268 reviews and 13% would recommend. TicketWeb reviews show consumers mostly dissatisfied with refunds, exchanges, cancellations, high price and poor customer service.
Key Takeaways for Future Customers
- Convenience of online purchase but many feel forced to only buy here.
- Expect long refund timelines and frequent refund requests.
- Limited contact options; email often goes unanswered.
Negative Feedback / Risk Areas
- No phone support and unresponsive customer service.
- Missing or wrong tickets and payment processing failures.
- Double billing, disputed charges, and slow refunds.
Positive Feedback
Some users cite convenience when the system works.
The generated data is based on reviews and questionnaires provided by PissedConsumer.com users.
TicketWeb has a 1.5 star rating from 268 reviews and 13% would recommend. TicketWeb reviews show consumers mostly dissatisfied with refunds, exchanges, cancellations, high price and poor customer service.
Key Takeaways for Future Customers
- Convenience of online purchase but many feel forced to only buy here.
- Expect long refund timelines and frequent refund requests.
- Limited contact options; email often goes unanswered.
Negative Feedback / Risk Areas
- No phone support and unresponsive customer service.
- Missing or wrong tickets and payment processing failures.
- Double billing, disputed charges, and slow refunds.
Positive Feedback
Some users cite convenience when the system works.
Media from reviews
Colorado Springs, Colorado
No tickets that were paid for
Bought tickets for Cheap Trick show in Castle Rock, Colorado, on Aug 15, but my tickets that were supposed to arrive via email never showed (yes, I looked in junk/spam). They have no phone number, just an email that does not respond... total ***
Preferred solution: Deliver product or service ordered
User's recommendation: *** ticketweb
This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ
Verified ReviewerBuy tickets, but never showed up to my account. Money was taken out.
- - Funds for hundreds of dollars in tickets were charged, but none were issued.
- - Support is hard to reach and the system feels outdated.
I bought several hundred dollars' worth of tickets; the money was taken out of my account. No tickets were shown for it.
I called my bank. They said that the money was taken out, but yet I have no tickets. This is not the first time that this has happened. There is no one to call because this website and this company suck when you call.
They don't take anything seriously, but yet I am out money and have no tickets to show for it. This is an outdated system.
- Archaic dinosaur fraudulent system
Preferred solution: I want my *** tickets and I want my money back
User's recommendation: Do not use Ticket Web and stay away from improv
This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ
Verified Reviewer |
Birmingham, Alabama
Wrong email sent
I need to get my tickets see to the right email please . Im going to see Ms [PERSON_NAME] , May 16 7pm in [GEOGRAPHIC_DATA] [GEOGRAPHIC_DATA]
This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ
Verified Reviewer |
Hattiesburg, Mississippi
Got to venue said tickets were no good...
The original show was cancelled due to weather back on January 23, 2026, and was rescheduled for later on June 25, 2026. When we got to the venue, the people at the door said the tickets were no good and had been refunded to the original owner.
I did not know these were sold by someone else.
We had to pay again in order to see the show that we came to see. I just think I am owed the price of the original tickets.
- Right now i see no pros
- May lose my money
Preferred solution: Full refund
User's recommendation: if i dont get my money back will never use anything with ticketweb again will tell everyone i know what happened
This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ
Verified Reviewer |
North York, Ontario
I'm reaching out because my friend and...
- - One VIP ticket is purchased; a second VIP is sold out.
- - We request one more VIP ticket or a switch to General Admission so both can attend.
I'm reaching out because my friend and I were planning to attend the Caleb Gordon concert together. I was able to purchase a VIP ticket, but when my friend tried to buy one just moments later, they were already sold out.
If there's any way to make an exception, we would be incredibly grateful to purchase just one additional VIP ticket; we're happy to pay whatever the price is. Meeting Caleb Gordon means so much to us, and this is likely our only opportunity. If adding one more VIP ticket isn't possible, would it be possible to change my VIP ticket to a General Admission ticket instead so my friend and I can still attend the concert together?
Thank you so much for your time and consideration. We truly appreciate any help you can provide.
- No refund
- Very easy to purchase
Preferred solution: To get one more tickets for my firend
Theodore, Alabama
I never got my refund from concert being cancelled
Concert got canceled and I never received my refund its been 3 weeks its still never came to my card
Preferred solution: Full refund
New York, New York
Unable to process payments
For some reason, this company refuses to take my money. I tried all the usual recommendations, using a different browser, clearing cookies, trying a different card, checking your address, checking for fraud notifications on your phone. Nothing works, even though I have used the same cards in multiple different websites and situations.
User's recommendation: Complain to venues that use them. Their support has not been helpful at all.
This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ
Verified ReviewerRefund needed. Tickets bought BY MISTAKE! WRONG STATE
NO help at all!! Need to actually speak to someone!
Bought tickets BY MISTAKE TO WRONG STATE!
Can't use...NEED REFUND. This should be an exception!!!
- No actual person to talk to
Preferred solution: Full refund
User's recommendation: DO NOT USE
This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ
Verified Reviewer |
Branford, Connecticut
Ticket return
TicketWeb never returned my call or complaint. I tried to reach them more than once. Zero customer service.
User's recommendation: Don’t do business with TicketWeb.
This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ
Verified ReviewerWrong ticket
- - Attempted July 5 purchase; page reloaded and I got the June 27 show.
- - The show is for LA Woman.
- - I've called daily and emailed; still no reply.
I attempted to buy *** July 5th at the Whiskey- the show for my fave album of all time LA Woman- the page reloaded, and I realize that I bought the June 27th show- for an album I am not the familiar with, on a day I am not free. I have since then, called everyday, and e-mailed multiple times and nobody will reply.
The show is now next weekend and I am absolutely infuriated and this awful customer service. Nobody has answered me a single time, I feel like I am shouting into the void.
- Apparently - no human works here
Preferred solution: All I am asking- ALL I HAVE BEEN ASKING-is to switch the date of my show to the correct date
User's recommendation: Never buy from ticketweb, and go to law school and bring a class action lawsuit against this company.
Henderson, Nevada
Use Ticketmaster
The first order went through fine. The second order would not.
I never did get it treolved! It sucks
This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ
Verified ReviewerWrong ticket
Been tryin 2 contact with ANYONE 2 switch the date of my ticket- it is in ONE WEEK! NO ONE WILL REPLY
User's recommendation: do not buy from ticket web ever and go to law school and bring a class action law suit against them
This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ
Verified ReviewerTerrible service
I called and I hear this stupid sound and then 20 seconds after that I get disconnected and the site asks me if my issue was resolved. I also tried to order a ticket online but the site keeps telling me that my last name is incorrect which is the reason why I called to begin with. This is ridiculous, terrible service.
This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ
Verified ReviewerNeed a refund
Event was canceled and rescheduled due to weather the day that they are rescheduling for is not going to work for me
Preferred solution: Full refund
User's recommendation: Would like a refund
Los Angeles, California
Purchase ticket
Hi, I was trying to purchase a ticket for Avalon Hollywood, but I cannot buy tickets. I will get errors.
Preferred solution: Buy a ticket for Markus Schulz
This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ
Verified ReviewerNo way to get in touch with them, no response to generic info@ email and no tickets for a show I bought months ago
- - Bought tickets for a show tomorrow; not received.
- - Receipt said not tickets; dispatch near date.
- - No reply from contact email; venue unresponsive.
I bought tickets for a show tomorrow (March 19) in December. Their confirmation email in December 2025 said "this is your receipt, not your tickets".
It has a disclaimer: " *Note -While we know you're excited rest assured that your ticket(s) will be dispatched closer to the event date. Additionally, please check your "spam" or "junk mail" mailbox as the email may have been misclassified". Months later, the show is tomorrow and I have no tickets--I checked regularly in my account and tried to get in touch about it when it was a week out. They only offer one way to get in touch with them--a generic email ***.
Shockingly NO reply to that!
I also tried the venue directly who just have a recording saying we cant answer right now. So I guess I am not going to the show tomorrow and will spend days--or weeks-- getting a refund from my credit card company.
- Have shows i am interested in
- Did not deliver tickets
- No way to get in touch with support
Preferred solution: Full refund
User's recommendation: Find a reputable ticketseller who actually has more than an info@ email address, not even a phone number. Do NOT buy from them
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